Terms of Service 2016-12-07T19:55:04+00:00

Terms of Service (TOS)

Congratulations on choosing Bend Web Design!

1. Acceptance of Terms

This Terms of Service (TOS) agreement is between you (Client) and Bend Web Design, a Central Oregon business, and its legal successors and assigns.

By accepting this Terms of Service (TOS) electronically or in writing, and/or by using Bend Web Design’s services, including but not limited to, submission of content to Bend Web Design’s design department, payment or authorization of payment, you (Client) agree to be bound by the following terms and conditions. Client also agrees that Client’s electronic acceptance of this TOS shall have the same force and effect as if Client had agreed to this TOS in writing.

Bend Web Design provides its services to Client subject to the following TOS, which may be updated from time to time without notice. Client should periodically review the most current version of the TOS at http://www.bendwebdesign.co/bend-web-design-tos. Failure to comply with the TOS may result in account termination. By using Bend Web Design’s services Client agrees to (and hereby signs) the most current version of the TOS. If Client does not expressly reject the TOS and cancel Client’s account within 5 days from the date of initial sale, Client agrees to (and hereby signs) the TOS and Bend Web Design is instructed to commence work on the Client’s website as if Client had expressly accepted the TOS.

Client’s acceptance of the TOS is binding upon all Bend Web Design services including the purchase of additional services or additional websites or accounts at a later date.

2. Description of Service

Bend Web Design designs and hosts websites and provides other website-related services, including, but not limited to, support and modification of websites, e-commerce, flash, web-traffic reporting, database development, easy interface for updating the website, email accounts and additional website-related services. Client understands that Bend Web Design’s services may include certain communications from Bend Web Design such as advertisements, notices, service announcements and newsletters. Client is responsible for obtaining access to Bend Web Design’s services that may involve 3rd party fees (including but not limited to, ISP, merchant accounts and gateways). Client is also responsible for all equipment and software necessary to access Bend Web Design’s services.

3. Electronic Delivery Policy

Bend Web Design is a website-related business and communicates with its Clients electronically. When Client accepts this TOS Client consents to receive electronically from Bend Web Design any notices, agreements, disclosures, or other communications (Notices). Client agrees that Bend Web Design may send electronic Notices in either of the following ways 1) To the email address provided to Bend Web Design at the time of sale or 2) to the new email address account Client set up through Bend Web Design. Client agrees to check the designated email addresses regularly for Notices. Notice from Bend Web Design is effective when sent by Bend Web Design, regardless of whether the Notice is read or received by Client.

4. Privacy Policy

Personal data and certain other information about the Client are subject to Bend Web Design’s Privacy Policy. For more information see the privacy policy at http://www.bendwebdesign.co/bend-web-design-privacy-policy. By using Bend Web Design’s services Client also agrees to the most current version of Bend Web Design’s Privacy Policy.

5. Call Monitoring and Recording Privacy Statement

As part of Bend Web Design’s commitment to providing the best possible service Bend Web Design may monitor and record phone calls answered by Bend Web Design and made by Bend Web Design. Bend Web Design may also archive recorded voice mail messages. Bend Web Design records calls for training purposes, to improve customer service, and to ensure an accurate record of Client calls, which may be needed to support transactions that take place over the phone. This allows Bend Web Design to identify how Bend Web Design can better serve its customers.

6. Unacceptable Practices

As Bend Web Design strives to offer the very best service, there are certain guidelines and policies that must govern Bend Web Design’s efforts and relationships with its clients. Practices that are in violation of these guidelines and policies are strictly forbidden and may result in the immediate termination of Bend Web Design’s services. Such decisions are at the sole discretion of Bend Web Design. Unacceptable practices include, but are not limited to:

  • Bulk emailing tools
  • Distribution of internet viruses or other harmful or destructive activities
  • Hacking and cracking
  • Scams or phishing for personal information
  • Solicitation of funds other than for legal charitable organization (exceptions granted on a case-by-case basis at Bend Web Design’s discretion)
  • Harmful, threatening, violent, abusive, harassing, tortuous, vulgar, obscene, libelous, invasive of another’s privacy, racial, chauvinistic, ethnically offensive, complaint websites, or otherwise objectionable content or language
  • Defamatory, hateful or revenge content or language
  • Illegal activities such as ponzi schemes, pyramid schemes, fraudulent charging of credit cards, copyright violations, plagiarism, software piracy, and all unauthorized use of materials or content that infringes on third parties’ intellectual properties
  • MLM without a legitimate product or service, with a front product or service, or where the primary intent is to recruit new members rather than to sell products
  • Reverse Funnel Systems
  • Cash Gifting
  • Illegal drugs or drug paraphernalia
  • Prescription drugs and related content
  • Intentional or unintentional violations of any applicable local, state, national or international law.
  • Reselling of email accounts or hosting accounts to third parties.
  • Reselling of any Bend Web Design services including, but not limited to, design services, updates and WTD to third parties without a written re-seller agreement.
  • Spamming and all other forms of unsolicited messages including, but not limited to, spam, chain letters, and junk email
  • Links to other sites that are in violation of Bend Web Design’s policies and guidelines
  • Other activities, whether lawful or unlawful, that Bend Web Design deems to be in poor taste or that reflect adversely on Bend Web Design or Bend Web Design’s other clients
  • Bend Web Design reserves the right to refuse to design or host an account at its sole discretion at anytime.

As a Bend Web Design Client, you agree to conduct your business in a legal and professional manner. Client understands that all information, data, text, software, music, sound, photographs, video, messages and other material (Content) on Client’s website is the sole responsibility of the Client. Client is fully responsible for all website content and agrees to hold Bend Web Design harmless in the event of third parties’ legal issues brought against Client for Client’s business practices. Bend Web Design retains the right to terminate any accounts that are in violation with the letter or spirit of this TOS. Bend Web Design may also at its sole discretion and at any time, discontinue providing services, or any part thereof, with or without notice. If an account is terminated by Bend Web Design for a TOS violation the Client is not eligible for a full refund and any refund is subject to the Cancellation Fee and Refund Policy. (See Termination)

As a Bend Web Design Client you may have access to editing tools for your website. Client may edit, add or delete content to the website at anytime. With this understanding Bend Web Design may or may not pre-screen content. Bend Web Design shall have the right (but not the obligation) to pre-screen and refuse or remove any content at its sole discretion. Client agrees that Client bears all risks associated with the use of all content, whether edited or written by Bend Web Design or not, including any reliance upon accuracy, usefulness or completeness.

Client acknowledges that Bend Web Design may access, preserve, and disclose Client’s account information and content if required to do so by law or in a good-faith belief that such access, preservation, or disclosure is reasonably necessary to comply with legal processes, enforce the TOS, provide customer service or protect the rights, property, or safety of Bend Web Design and the public.

7. Intellectual Property Policy

Bend Web Design respects intellectual property laws, including those applicable to copyright and trademark, and the intellectual property of others. Bend Web Design may terminate accounts for copyright or trademark infringement, or for any other reason Bend Web Design deems appropriate as it may relate to Client’s use of another’s intellectual property. If you believe your work has been copied and is accessible on a Bend Web Design’s website please see Bend Web Design’s Intellectual Property Policy at http://www.bendwebdesign.co/bend-web-design-ipp.

Bend Web Design will not use copyrighted or trademarked materials on any Client’s website without the express written consent of the copyright or trademark owner. It is Client’s responsibility to ensure that all content submitted to Bend Web Design is original content and free from third-party copyright or trademark protection, or to obtain permission to use from the copyright or trademark owner. Client assumes full liability for any copyright or trademark infringement of Client’s website on any third-party copyright or trademark, including, but not limited to, any infringement due to website content, website design or the look and feel of Client’s website. (See Unacceptable Practices).

Client content that is sent to Bend Web Design will remain the intellectual property of the Client. Bend Web Design does not return original content to the Client. Unless a request to return the original content to the Client is made in writing upon submission of the content, the content will be destroyed. Bend Web Design will attempt to honor requests to return original content; however, Bend Web Design has no liability and does not guarantee the return of any content to Client. Domain names purchased by Bend Web Design and website designs, databases, stores, or programs created by Bend Web Design are the property of Bend Web Design until Client has paid all fees including one full year of monthly hosting. (See Domain Names Purchase/Hosting Agreement)

8. International Use

Recognizing the global nature of the internet, Client agrees to comply with all local rules regarding online conduct and acceptable content. Specifically, Client agrees to comply with a) all laws and regulations regarding the transmission of technical data exported from the United States, or the country in which Client resides and/or transacts business, and b) all laws and regulations regarding the collection and processing of personal data, including those relating to the trans-border transfer of personal data.

9. Interstate Communications

Client acknowledges that by using Bend Web Design’s services Client will be causing communications to be sent through Bend Web Design’s computer networks, which may be located throughout the United States. Due to the nature of electronic communications, even communications that seem to be intrastate can result in the transmission of interstate communications. Client acknowledges that use of Bend Web Design’s services results in interstate data transmissions and may result in trans-border transfer of personal data. Client hereby consents to the collection, processing and transborder transfer of such personal information as Client may provide or make available to Bend Web Design.

10. Website Construction Procedure

With help and input from the Client, Bend Web Design will develop the website. Before work may begin on a website, the Client must electronically accept these Terms of Service. Client may submit content to Bend Web Design through Bend Web Design’s online Web Center. In submitting content, links to sample sites the Client likes are for general information purposes only and assist Bend Web Design with the design of the Client’s custom website. The functionality and detail of the sample sites will not be duplicated unless such functionality and detail are specifically included and itemized in Bend Web Design’s invoice and/or Database Specifications Summaries and do not infringe upon the intellectual property rights of others.

Bend Web Design will not be held liable for accuracy of information, typos, or spelling errors in any of the content approved by the Client and published on the website. Client will be notified by email when the website is live.

11. Completion Timeframes

Client understands, agrees and acknowledges that Bend Web Design does not guarantee a time frame for completion of ANY website. This is in part because it is difficult to complete a website without design approvals and participation from the Client. In addition, if the Client continues to submit additional content throughout the development process, or requests additional modifications to the site design, the completion time frame is increased. Other factors that may influence the completion date of a website include, but are not limited to, complexity of Client’s project(s), availability of Bend Web Design personnel, accounting status of Client’s account, etc.

If Client does not respond to Bend Web Design communications and, as a result, Bend Web Design is not able to start or complete the website, Client is still responsible for all fees incurred including, but not limited to, design purchase price, set-up fees, enhancements purchased and monthly hosting charges that begin accruing from date of sale. If Client’s website requires custom programming, functionality, flash, e-commerce or the use of a database, the overall development time will be extended.

12. Client Approval

Client is responsible for testing the functionality of the website upon Bend Web Design’s request for approval, and notification that the website has been completed. This includes, but is not limited to, functionality of all website pages, database, e-commerce store, payment functions, galleries, forums etc. Client website may be posted live as soon as the website design is completed by Bend Web Design. Additional features, such as custom database programming, flash programming, etc., will be added to the site as they are completed. The website may be posted live within 30 days from purchase if Bend Web Design is required to complete content and design without complete Client input or content from Client.

The Client understands and agrees that if the Client does not respond within 5 business days to Bend Web Design’s request for approval and notification that the website has been completed and taken live, the website along with the functionality of the website and services rendered, will be deemed to be approved by the Client and Client agrees services have been rendered and the functionality of the website has been tested and approved by the Client.

The Client understands and agrees that if the Client does not respond to requests for missing information a final notification will be sent to the Client. If the Client does not respond within 5 business days to Bend Web Design’s notification or requests for missing information, the website, along with the functionality of the website and the services rendered, will be deemed to be approved by the Client, and the website will be taken live with the missing information “as-is” or “under construction”. In the event that Bend Web Design completes all of the work per the original sale and database write ups, Bend Web Design reserves the right to move the site live and deem the work to be completed without Client’s permission if Client will not give approval of the work.

13. Scope of Work

Client understands that the website purchase and development includes a specific number of pages, features and/or functionality. The Client invoice and/or Database Specifications Summary lists the specific features, functionality and number of pages purchased. The website only includes those items purchased. If the Client desires additional features, functionality or pages client may request a price quote to purchase as additional enhancements to the website. Additional work requested by the Client outside of the scope of work purchased may be charged at an hourly rate or as specific enhancements.

14. Website Change Requests Before and After Website Goes Live

Bend Web Design agrees to build a website and/or database to specifications quoted per the original sale and original invoice. Any additions or changes requested outside of the scope of the original sale, either prior to the custom website going live, or after the site has gone live, will be billed at Bend Web Design’s standard hourly rate. Bend Web Design is not obligated to complete Client requests or changes outside of the scope of work on the original invoice. If Bend Web Design does not agree to Client requests or changes, Client is still obligated to pay all fees incurred and due.

15. Database/Programming

Bend Web Design does not guarantee a time frame for completion of ANY custom database or custom programming completed by Bend Web Design or a Bend Web Design Partner. If database is completed by Bend Web Design A custom “Database Specifications Summary” may be presented to the Client. Bend Web Design agrees to complete the database design according to the specifications outlined. If the Client does not object or respond to the Database Specifications Summary in writing within 5 business days it will be deemed to be accepted by the Client and Bend Web Design may proceed with development of the custom database as outlined. A Database Specifications Summary may not be presented to the Client for purchase of pre-built database modules and e-commerce store modules.

If Client requests changes to a pre-packaged database, pre-built database module, or e-commerce store module, changes are to be billed to Client at Bend Web Design’s standard hourly rate. There is no guarantee that changes made by Bend Web Design to a pre-packaged database, pre-built database module, or e-commerce store module will work. Client agrees charges are valid and agrees to pay for all fees incurred for Client’s requested changes to pre-packaged databases, pre-built databases modules, or e-commerce store modules. Once work has begun on a database or custom programming there is No Refund if cancelled.

Client is responsible for testing the functionality of the website upon Bend Web Design’s request for approval and notification that the website has been completed. This includes, but is not limited to, testing the functionality of the custom database or programming. Upon Client approval of the website to go live, Client agrees services have been rendered and functionality of website has been tested and approved by Client. Bend Web Design will instruct Client as to the use of the custom database and the inputting of data related to such database. However, data entry is the sole responsibility of the Client. If the Client requests Bend Web Design to enter data into the database, the Client will be charged, and agrees to pay, for such data entry at Bend Web Design’s standard data entry rates.

16. E-commerce/Stores

Client will be provided with instructions to input products into the store. If Client requests Bend Web Design to enter products into the store on Client’s behalf, the Client will be charged, and agrees to pay, for each product added to the store at Bend Web Design’s standard product-entry rates. Client is required to submit store content to Bend Web Design via Bend Web Design’s content spreadsheet. The e-commerce store module is pre-built and any changes to the look or functionality of the pre-built store require custom programming. The Client will be billed at Bend Web Design’s standard hourly rate for requested changes. (See Database/Programming)

Client is responsible for testing the functionality of the e-commerce store upon Bend Web Design’s request for approval and notification that the website has been completed. This includes but is not limited to testing the payment functionality. Bend Web Design is not responsible for functionality of third-party services such as, but not limited to, merchant account, or gateway. Upon Client approval of the website to go live, Client agrees services have been rendered and functionality of website has been tested and approved by Client.

17. Enhancements to Website

Client may purchase enhancements to the website at the time of initial sale or anytime thereafter. Enhancements to the website may include, but are not limited to, custom programming, database, flash, e-commerce, logos, galleries, rollovers, etc. Client’s requests for enhancements to the original sale will be due and billed separately and at the time of request. The monthly hosting fee will be adjusted according to the enhancements requested or the hosting package selected by Client. Some enhancements such as, but not limited to, flash, custom programming, functionality, etc, may require that a specifications summary be presented to the Client. If the Client does not object to the specifications summary within 5 business days, the summary will be deemed to be accepted, and Bend Web Design will proceed with the development as outlined. Once work has begun on enhancements purchased by the Client there is No Refund if cancelled. Enhancements or additional services purchased after the initial sale are separate purchases and are in addition to and separate from the original sale. If a Client cancels an enhancement the original sale is not cancelled.

18. Expedited Services

While Bend Web Design does not guarantee a time frame for the completion of any custom website, it may offer an optional expedited service to Client for a fee. Expedited service is not available for all accounts and all requests for expedited service must be approved by Bend Web Design at its sole discretion. Client understands and agrees that Client’s use of expedited service does not guarantee that Client’s website including its corresponding design, enhancements, databases, e-commerce stores, flash, etc, will be completed more quickly than they would be without the use of the expedited service. The expedited service fee only ensures that Bend Web Design will make reasonable efforts to more quickly assign designers and programmers to the account in an effort to facilitate development than would be the case under the ordinary developmental process.

The successful use of expedited service is contingent upon Client’s timely acceptance of the Terms of Service, payment of any and all fees due, submission of content through the online web center and acceptance of any project specification documents prepared by Bend Web Design and Client’s timely cooperation with Bend Web Design in any solicitation for information related to the website’s development.

If expedited service is offered to Client by Bend Web Design, Client may be presented with an estimated date of completion. Client understands and agrees that such estimated dates of completion are estimates only and may apply only to one particular element of the website, i.e. database, flash, e-commerce, design, and not necessarily to multiple elements of the website or to the website collectively. Under no circumstances will Bend Web Design guarantee the respective portion or portions of the website subject to the estimated date of completion to be completed sooner than the estimated date of completion. Should circumstances arise that make it impossible to complete the portion or portions of the website that are subject to the estimated date of completion by the estimated date of completion, including but not limited to Client failure to provide Bend Web Design with requested information in a timely manner, Bend Web Design reserves the right to change the estimated date of completion accordingly or to cancel the expedited services and refund a portion of the expedited service fee to Client. In no case shall the portion of the expedited service fee to be refunded be greater than fifty percent (50%) of the expedited service fee. Regardless of whether work is completed by the estimated date of completion, Client remains liable to Bend Web Design for any and all other charges related to the website’s development.

19. Additional Services

Client may purchase at an additional monthly cost additional services offered by Bend Web Design. Additional monthly services may include, but are not limited to, the Web Traffic Director program (WTD), spam filters, and back-up software. Additional monthly services include a monthly fee that is incurred and billed every month beginning from the date of purchase of the additional service. Bend Web Design will Not Refund any fees incurred for additional services or paid by the Client prior to the cancellation effective date for the additional service. Any fees invoiced and incurred are valid and Client agrees to pay. Additional services purchased may be cancelled with 30 days written notice.

20. Email Accounts

Based on the hosting support package purchased, email accounts are also provided. Email accounts may be set up and used immediately upon Client’s purchase of website. Client does not need to wait until custom website is live to use email accounts. To begin using email accounts Client should contact Technical Support at support@bendwebdesign.co.

21. Technical Support

Bend Web Design’s technical support department should be contacted at support@bendwebdesign.co for any concerns with Client email accounts or any problems with hosting or functionality of the website after the website is live. Bend Web Design provides technical support for email and down time issues that are caused by Bend Web Design. Tech support is available for a fee per occurrence and at an hourly rate for all other technical support issues. Client agrees to pay for technical support services requested by Client at Bend Web Design’s hourly rate and that Bend Web Design may charge Client’s account for such technical support fees.

If Client uses Bend Web Design’s technical support services, including but not limited to screen share sessions, Client acknowledges and understands that Bend Web Design does not warranty that technical support services will meet Client’s requirements or be error free. (See Disclaimer of Warranties and Limitation of Liabilities.)

22. Customer Service

Bend Web Design strives to offer the best service available. Customer service complaints or concerns should be emailed to service@bendwebdesign.co.

23. Use and Storage

Client acknowledges that Bend Web Design may establish general guidelines and limits concerning use of Bend Web Design’s services and may modify these guidelines at any time. Limits may include but are not restricted to, the maximum number of days that email messages or other content will be retained, maximum number of email messages that may be sent from or received by an account, the maximum size of any email messages sent and the maximum disk space that will be allotted on Bend Web Design’s servers on Client’s behalf. , Client acknowledges that Bend Web Design is not responsible for backing up Client’s website and data. Client should seek appropriate backup solutions. Changes made by Client using the editing tool or by Bend Web Design may be lost if data loss occurs after a scheduled backup by Bend Web Design.

24. Server Security Practices

Bend Web Design utilizes security practices that comply with standards set by the Payment Card Industry (PCI) in maintaining its servers. Bend Web Design will not modify its shared-hosting server settings and configurations to Client’s individual preferences. Bend Web Design routinely scans its servers to ensure compliance with good security practices. Unauthorized security scanning and penetration testing of shared-hosting servers by the Client is strictly prohibited. Bend Web Design at its sole discretion may allow or perform server administration and or customization to client accounts that are hosted on a virtual private server (VPS) or a private server. Such server customization and administration is subject to Bend Web Design standard hourly rates and Client agrees to pay for any and all such customizations requested.

If Client uses its website to collect, store, display, process or otherwise use sensitive or confidential information including but not limited to credit card information, social security numbers, credit or financial information, medical or health care related records, insurance records, sales records, personal information, etc, then Bend Web Design at its sole discretion may require Client to utilize certain services to improve the security of Client’s website. Such services may include security certificates, hosting Client’s site on a Virtual Private Server (VPS) or on a private server, and using programming that encrypts the sensitive or confidential information used by Client’s website. Client understands and acknowledges that there may be costs associated with these services and agrees to pay for said services if use by Client. Bend Web Design reserves the right to terminate Client accounts that refuse to meet Bend Web Design’s security requirements for Client’s website.

25. Design Time/Service Contract

Client may wish to make changes or updates to the live website that Bend Web Design is hosting. Most changes can be made using Bend Web Design’s online editors. The online editors may not be available for all websites, or all pages of a website. Availability of the online editors is dependent upon the functionality and specifications required for the Client’s website. If Client desires for Bend Web Design to make changes to website, design time may be purchased at an hourly rate or in blocks of design time as a Design Service Contract. Bend Web Design is not responsible for any changes Client makes to website, or if Client breaks the website. Time required by Bend Web Design to repair changes made by Client will be billed to Client at Bend Web Design’s standard hourly rate or Bend Web Design may utilize design time that has been purchased by the Client. Flash updates and PHP updates are considered enhancements or additional services purchased, and are not design updates to the website. The appropriate fee will be charged for the purchase of each enhancement. Design Service Contract time may not be used for Flash updates or PHP updates purchased by the Client. Flash and PHP Service Contracts may also be available for purchase.

26. Monthly Hosting Agreement

Monthly hosting is billed 60 days from the date of sale and is recurrently billed every 30 days thereafter. Monthly hosting begins accruing 30 days from the date of sale, regardless of the date the website goes live, because hosting costs are incurred immediately. Server space is secured for the developing website and/or for existing Client domain names. In addition, email accounts and support are available from the date of sale and are paid for with monthly hosting fees. Client agrees to a one year hosting agreement with Bend Web Design.

27. Domain Names

Client is responsible for the purchase and renewal of domain names and will be billed directly by domain name provider for annual renewal fees. Client agrees to pay Bend Web Design for domain names purchased and/or renewed by Bend Web Design on Client’s behalf.

Domain names purchased by Bend Web Design on Client’s behalf and website designs, databases, stores, or programs created by Bend Web Design are the property of Bend Web Design until Client has paid all fees including one full year of monthly hosting. . Sham purchases of sites may not be transacted with the intent and/or result of having a site built, then transferring the site to another hosting provider. Clients may buy-out their one year hosting agreement by paying 12 months of hosting in advance if they wish to transfer the domain name and content to Client’s control prior to one year of paid monthly hosting. Bend Web Design expressly reserves the right to retain a copy of any website designs, databases, stores, flash, programs, writings, or any other work created for Client for evidentiary purposes.

Upon transfer of domain and/or website to Client or another service provider, at anytime, Client agrees that Bend Web Design has met in full its obligation to Client, and Bend Web Design is released of all past and future obligations to the Client. Additional work and/or hosting done for Client must be agreed to in writing and paid for by Client. Bend Web Design reserves the right to transfer domain name(s) to Client at anytime. Upon receipt of any legal action or intellectual property disputes Bend Web Design may transfer domain name to Client at anytime Domain names are purchased through a third party service on Client’s behalf. Bend Web Design cannot guarantee the availability of domain names and has no liability for a domain name not being available for purchase after the initial sale. If a domain name is not available for purchase Bend Web Design will assist the Client in selecting and purchasing an alternate domain name. If Client ceases to pay monthly hosting or other fees due ownership of any domain names purchased by Bend Web Design on Client’s behalf or controlled by Bend Web Design are transferred to Bend Web Design. Bend Web Design may allow domain name to expire, may renew domain name and remain the owner, or Bend Web Design may sell the domain name at its sole discretion and for Bend Web Design’s sole benefit.

28. Marketing Representations

Bend Web Design makes no representations as to the marketing of Client’s products, services or sales. Client’s obligation to pay fees due to Bend Web Design are due at time of sale of website design and hosting services and are not contingent upon Client’s marketing of said website. Client is responsible for all marketing of Client’s website. Bend Web Design is not responsible for marketing of Client’s website including search engine rankings. Ultimately the success or failure of the Client’s website is the responsibility of the Client.

29. 90-Day Satisfaction Guarantee

Bend Web Design provides a 90-day satisfaction guarantee. Bend Web Design will continue to change and modify the Client’s website to Client’s liking within 90 days from the date of sale or until the website is taken live, whichever comes first, at no additional cost, provided that said revisions are part of the original sale and are not enhancements to the original sale. Changes to the website made after 90 days from the date of the initial sale, or after the website is taken live, will first be billed to the Client’s design time hours available based upon the monthly hosting package purchased by the Client. Changes to the website that exceed the design time hours will be billed to the Client at Bend Web Design’s standard hourly rate over and above the initial design fee paid. Bend Web Design does not guarantee that the website designed will be exactly what the Client has envisioned. Bend Web Design’s best effort will be given for the 90-day satisfaction guarantee but Bend Web Design is not obligated to complete multiple redesigns or modifications. While Bend Web Design may agree to make requested changes and to bill the Client’s design time or bill the Client directly, Bend Web Design is not obligated to complete Client requests or changes outside of the 90-day satisfaction period. If Bend Web Design does not agree to Client requests or changes, Client agrees and is still obligated to pay all fees incurred and due.

30. Billing Policy

The initial design set-up fee is due and billed in full at the time of the original sale. (Installment payments may be accepted for the set-up fee only if agreed to in writing per the original invoice.) Monthly hosting is billed and due every month beginning 60 days from the date of the original sale. The Client hereby requests that Bend Web Design renew and bill monthly hosting fees every 30 days thereafter, unless the Client cancels in writing after 12 months of monthly hosting fees have been paid.

Monthly hosting and additional services fees may be billed on the 1st or 15th of each month to coincide with Bend Web Design’s billing cycles. The amount of the initial design set-up fee and monthly hosting fees are detailed on the original invoice confirming amounts of sale. Monthly hosting amounts may vary depending upon the hosting package selected by Client.

Bend Web Design reserves the right to change prices at any time including monthly hosting amounts and hourly design fees. All prices are in U.S. Dollars (USD) without regard to fluctuations in foreign exchange rates.

Bend Web Design accepts payment via wire transfer, check, credit card and EFT debit from Client’s bank account. Upon Client’s authorization of payment to Bend Web Design via credit card, or EFT debit payment, Client thereby authorizes all recurring monthly hosting and/or additional services fees to be charged to the same method of payment, credit card or EFT account for future charges until such authorization is withdrawn by Client in writing.
The Client may change payment methods including credit card and EFT debit payments with 30 days notice. To change payment methods Client should contact Bend Web Design’s billing department. Client should not email new billing information for security purposes.

Bend Web Design reserves the right to hold Client, its principals and authorized representative(s) jointly and severally liable for any and all amounts owed.

31. Billing Disputes

Bend Web Design charges up to a $25.00 fee for returned checks. If Bend Web Design does not receive payment in full when due, Bend Web Design may, to the extent permitted by the law of the state of the billing address on file for Client at the time, charge a late fee of up to 1.5% per month (18% per annum), or a flat fee of $5 per month, whichever is greater, on any unpaid balance. Bend Web Design may, to the extent permitted by the law of the state of the billing address on file for Client at the time account is sent to a collection agency, also charge Client for any collection agency fees and/or attorney’s fees billed to Bend Web Design for collecting from Client. Bend Web Design does not agree to, and will not honor, any limiting notations made by a Client on a check.

If Client wishes to dispute a charge, Client must first contact Bend Web Design’s billing department and must allow 10 business days for a response. To avoid any dispute about Client’s attempt to contact Bend Web Design, Client must send the request in writing to:
Attn: Billing Department
Bend Web Design
1670 NE Northview Drive
Bend, Oregon 97701

Requests may be emailed to billing@bendwebdesign.co. If Client chooses to send request by email, a copy of the request must also be sent by mail as confirmation. If Client initiates a credit card dispute the decision of the credit card company is made through an arbitration process and the decision of the credit card company shall be binding upon Client. In the event that Client initiates a credit card dispute, ceases paying hosting fees or other fees due, Bend Web Design, at its sole discretion, may suspend work on the website until the billing dispute has been resolved.

32. Termination/Cancellation of Services

Bend Web Design, at its sole discretion, may terminate its service and remove and discard any content, for any reason, including and without limitation, for lack of use, or if Bend Web Design believes Client has violated the TOS. Bend Web Design may also at its sole discretion and at any time, discontinue providing services, or any part thereof, with or without notice. Client agrees that any termination of access to Bend Web Design’s services under any provision of this TOS may be effected without prior notice and that Bend Web Design may deactivate or delete Client’s account and all related information files. Client agrees that Bend Web Design shall not be liable to Client or any third-party for any termination of services. Paid accounts that are terminated will not be refunded. Bend Web Design may suspend or terminate accounts, and shut down website for accounts that become delinquent for more than 30 days, in which case Client remains responsible for any unpaid balance owed to Bend Web Design. Charges for monthly hosting will continue to incur for delinquent accounts until Client’s one year hosting obligation has been met even if account has been suspended or terminated. Bend Web Design also reserves the right to discontinue the designing of Client’s website at any time, at Bend Web Design’s sole discretion, with an appropriate refund to the Client. Under no circumstances is the refunded amount to exceed the amount collected by Bend Web Design.

If the Client cancels an account before the work is completed or site is live, a cancellation fee is retained per the Cancellation Fee and Refund Policy. Client agrees that all fees incurred and billed prior to cancellation effective date are valid and Client agrees to pay. Upon request for termination of services the website will be removed. A back-up copy of the website is not maintained by Bend Web Design.

Client agrees to pay all hosting fees and additional services fees owed from the time of sale until the cancellation effective date, and at a minimum for hosting fees for one year. Transferring a domain name to another provider or non-use of Client’s hosting account does not constitute termination of the account. Client must notify Bend Web Design in writing or via email to terminate the account services and avoid further monthly hosting charges. It is Client’s responsibility to secure confirmation from Bend Web Design that the request for termination has been received and no further hosting fees will be billed.

Requests for cancellation of website hosting services or additional services should be sent to the following address:
Attn: Billing Department
Bend Web Design
1670 NE Northview Drive
Bend, Oregon 97701

Requests may be emailed to cancel@bendwebdesign.co. If Client chooses to send request by email, a copy of the request must also be sent by mail as confirmation.

33. Cancellation Effective Date

Client may terminate hosting services with 30 days written notice, after one full year of paid hosting. The effective date of cancellation is to be 30 days from the date of Bend Web Design’s receipt of written notice to cancel. Any monthly fees scheduled to bill after receipt of written notice to cancel but before the effective date of cancellation are valid and Client agrees to pay.

If Client has not paid all design, enhancement, hosting and additional services fees due, such fees are due in full at the time of cancellation and Client authorizes Bend Web Design to collect any outstanding fees due, subject to the Cancellation Fee and Refund Policy. Client understands any pending billing for design fee installments previously agreed to will not be cancelled.

34. Cancellation Fee and Refund Policy

WEBSITE DESIGN/DEVELOPMENT – Refunds of the fees paid for development of the website may be issued on accounts cancelled within 90 days of the initial sale and prior to the completion of the website according to the following schedule:

  1. A minimum of a 50% cancellation fee will be retained by Bend Web Design on cancelled accounts even if no work has been started and no content yet submitted by the Client.
  2. A minimum of a 75% cancellation fee will be retained by Bend Web Design on cancelled accounts if work has been presented to the Client or Bend Web Design has made multiple attempts to work with the Client and Client has not responded to those attempts.
  3. A 100% cancellation fee will be retained by Bend Web Design and NO REFUND issued if any changes and/or modifications requested by the Client have been completed by Bend Web Design. No Refund will be issued on any website cancelled after services have been rendered, including but not limited to, the design work having been completed and/or the website taken live.
  4. 100% cancellation fee will be retained and NO REFUND will be issued by Bend Web Design if Client cancels after 90 days from the initial sale.

MINIMUM CANCELLATION FEE – Client agrees that a minimum cancellation fee of 50% will be retained by Bend Web Design on all cancelled accounts even if no work has been started. The cancellation fee is charged to compensate Bend Web Design for up-front expenses and services rendered, including but not limited to, costs incurred for the purchase of domain name(s) for developing the website, securing server space, creating the temporary website or space saver, employee expenses, marketing, and overhead costs.

ENHANCEMENT SALES – A 100% cancellation fee will be retained by Bend Web Design and NO REFUND will be issued once work has begun on any enhancements purchased, including, but not limited to, databases, programming, logos, flash, galleries, rollovers, e-commerce stores, security certificates, design time, domain names, etc. A minimum cancellation fee of 50% will be retained on cancelled expedited services. Client agrees that a minimum cancellation fee of 50% will be retained by Bend Web Design on all cancelled enhancement purchases if cancelled within 90 days of the enhancement sale and if work has not yet begun. NO REFUND will be issued by Bend Web Design if Client cancels after 90 days from the enhancement sale. Enhancements or additional services purchased after the initial sale are separate purchases and are in addition to and separate from the original sale. If a Client cancels an enhancement the original sale is not cancelled.

MONTHLY HOSTING – Client agrees that there is NO REFUND of monthly hosting fees or monthly additional services fees incurred or paid by the Client prior to cancellation date.

Client agrees that all fees incurred and billed prior to cancellation date are valid and Client agrees to pay. (See Termination).

By accepting a refund in full or refund less cancellation fee, Client agrees that the matter is settled in full and releases Bend Web Design, its officers, owners, members, agents and employees of any and all contractual obligations and waives all claims of any nature, including legal action, against Bend Web Design’s its officers, owners, members, agents and employees.

35. Account Transfer

Requests for transferring the ownership of a website or hosting account from Client to a new owner must be completed in writing by both the current account owner and the new designated owner. The transfer is not valid until a signed request is received by Bend Web Design in writing which is to include payment authorization and new billing account information from the new owner, documentation of the ownership transfer (purchase agreement etc), documentation of copyright transfer, and acceptance of Bend Web Design’s TOS by the new owner.

36. Bend Web Design Proprietary Rights

Client acknowledges and agrees that Bend Web Design’s services may contain proprietary and confidential information that is protected by intellectual- and proprietary-rights laws. Client agrees to not reproduce, duplicate, copy, sell, resell or exploit any portion of Bend Web Design’s services.

37. Use of Client Information

Client hereby agrees that any information or ideas submitted to Bend Web Design by any means may be used by Bend Web Design without compensation or liability to Client for any purpose whatsoever, including but not limited to, developing websites, databases, e-commerce and developing, manufacturing and marketing other products. This provision does not apply to Client content or to personal information that is subject to Bend Web Design’s Privacy Policy.

Client herby gives permission to Bend Web Design to use samples or links to Client’s custom website designed by Bend Web Design for marketing and advertising purposes, including but not limited to, use in Bend Web Design’s online portfolio.

38. Third-Party Services

From time to time third parties may offer services or software to Bend Web Design’s clients, clients may request the use of third-party services or software, or Bend Web Design may suggest the use of third-party services or software to its clients. Use of such third-party services will be at Client’s own risk and subject to the terms and conditions of those third parties. It is Client’s sole responsibility to ensure that the use of third-party services or software complies with third-party terms of use and licenses, these Terms of Service, and any and all applicable laws. Client assumes full responsibility for, and releases Bend Web Design from, any and all liability associated with the use of third-party services or software. Bend Web Design does not represent nor warrant that use or access to any third-party services will be compatible, uninterrupted, error free, without defects or that Client will be able to access Bend Web Design’s services. Client also agrees that Bend Web Design is under no obligation to provide Client with any enhancements, updates, or fixes to make Bend Web Design’s services accessible through any third-party applications or services, including third party hosting services. Bend Web Design is under no obligation whatsoever to provide support or service for websites hosted on third party servers or non-Bend Web Design servers.

39. Contract Service Providers

Bend Web Design may contract with Contract Service Providers to complete a portion, or all of the Client’s custom website. The Client agrees not to do business directly with the Contract Service Provider, nor to remit payment to the Contract Service Provider or any Bend Web Design employee directly for services. All payments for services rendered must be made directly to Bend Web Design. Contract Service Providers are independent contractors and are required to follow company policies and procedures. Contract Service providers are provided with only the information needed to complete the design or development portion of the Client’s website and do not have access to Client’s personal information including payment information.

40. Disclaimer of Warranties

CLIENT’S USE OF Bend Web Design’s SERVICES ARE AT CLIENT’S OWN RISK. Bend Web Design’s SERVICES ARE PROVIDED “AS IS”. Bend Web Design DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. Bend Web Design DISCLAIMS ANY WARRANTIES REGARDING Bend Web Design’s SERVICES INCLUDING THAT THEY WILL MEET CLIENT’S REQUIREMENTS, THAT THEY WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. Bend Web Design DISCLAIMS ANY WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF Bend Web Design’s SERVICES, INCLUDING RESULTING SALES AND WEB TRAFFIC. Bend Web Design DISCLAIMS ANY WARRANTIES REGARDING THE MARKETING OF CLIENT’S PRODUCTS, SERVICES, SALES, OR WEBSITE. Bend Web Design DISCLAIMS ANY WARRANTIES REGARDING THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED, ADVERTISED OR OBTAINED THROUGH Bend Web Design’s SERVICES, OR LINKS PROVIDED BY Bend Web Design’s SERVICES, AS WELL AS FOR ANY INFORMATION OR ADVICE PROVIDED BY Bend Web Design OR OBTAINED THROUGH LINKS PROVIDED THROUGH Bend Web Design’s SERVICES.

CLIENT UNDERSTANDS AND AGREES THAT ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF Bend Web Design’s SERVICES ARE DONE AT CLIENT’S OWN RISK AND THAT CLIENT WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO CLIENT’S COMPUTER SYSTEM OR LOSS OF DATA OR OTHER LIABILITY THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL.

SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. THE ABOVE EXCLUSIONS MAY NOT APPLY TO CLIENT.

41. Limitation of Liability

CLIENT UNDERSTANDS AND AGREES THAT BEND WEB DESIGN, ITS SUBSIDIARIES, AFFILIATES, OFFICERS, AND EMPLOYEES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF BEND WEB DESIGN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). SUCH LIMITATION OF LIABILITY SHALL APPLY WHETHER THE DAMAGES ARISE FROM THE USE OF OR INABILITY TO USE BEND WEB DESIGN’S SERVICES, RELIANCE ON BEND WEB DESIGN’S SERVICES, OR FROM THE INTERRUPTION, SUSPENSION, OR TERMINATION OF Bend Web Design’s SERVICES (INCLUDING SUCH DAMAGES INCURRED BY THIRD PARTIES). THIS LIMITATION SHALL ALSO APPLY, WITHOUT LIMITATION, TO THE COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES RESULTING FROM PRODUCTS OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED THROUGH BEND WEB DESIGN’S SERVICES OR FOR UNAUTHORIZED ACCESS TO OR ALTERATION OF CLIENT’S DATA OR TRANSMISSIONS AND ANY STATEMENTS OR CONDUCT OF A THIRD PARTY OR ANY OTHER MATTERS RELATING TO BEND WEB DESIGN’S SERVICES. SUCH LIMITATION SHALL FURTHER APPLY, WITH RESPECT TO THE PERFORMANCE OR NON-PERFORMANCE OF SERVICES OR ANY INFORMATION OR MERCHANDISE THAT APPEARS ON, OR IS LINKED IN ANY WAY TO BEND WEB DESIGN’S SERVICES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO CLIENT.

Without limiting the foregoing, under no circumstance shall Bend Web Design be liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces or causes beyond its reasonable control, including without limitation, internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, or other casualties, illness, accidents, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non performance of third parties, or loss of or fluctuations in heat, light or air conditioning. Bend Web Design’s full and complete liability, for any reason whatsoever, shall be limited to the full refund of all monies paid to Bend Web Design.

42. Tort Claims and Other Claims

Client waives all tort claims, strict liability claims and any and all other legal and equitable claims to the extent permitted by law against Bend Web Design, its subsidiaries, affiliates, officers, employees and agents. The relationship between the parties is contractual in nature only. Client waives any tort claims that arise by act, or omission. Client further agrees that it may only bring claims against Bend Web Design in Client’s individual capacity and not as a member of a class.

43. Indemnification

Client agrees to defend, indemnify and hold harmless Bend Web Design, its directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees that may arise or result from any content Client submits, posts, transmits or makes available through Bend Web Design’s services, from any product sold by Client, its agents or employees or assigns, from any service provided or performed or agreed to be performed by Bend Web Design or from Client’s breach or violation of the TOS, including any obligation, representation, or warranty made herein, or Client’s violation of any rights of another. Client further agrees to defend, indemnify and hold harmless Bend Web Design, its directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees, arising from or related to contracts, representations, agreements, promises, etc, made between Client and third parties, or arising from or related to Client’s negligence toward third parties.

44. Notice

Unless otherwise specifically provided, all notices required or permitted by this Agreement shall be in writing and in English and may be delivered personally, or may be sent by email, facsimile or certified mail, return receipt requested, to the address set forth below. If Client chooses to send request by email or facsimile, a copy of the request must also be sent by mail (to the address below) as confirmation of the request.
Bend Web Design
1670 NE Northview Drive
Bend, Oregon 97701
Attn: Owner

45. Contact Bend Web Design

Client may contact Bend Web Design at 541.678.3668 M-F from 8:00–5:00 PST. Client may visit our website at www.bendwebdesign.co at any time. Client may also email Bend Web Design at info@bendwebdesign.co.

46. Severability; Waiver

In the event that any provision hereof is found invalid or unenforceable pursuant to judicial decree or decision the remainder of this Agreement shall remain valid and enforceable according to its terms. The failure by Bend Web Design to avail itself of any right or enforce any obligation of this agreement shall not be deemed to be an ongoing waiver of such right or obligation or of any other right or obligation.

47. Jurisdiction

This agreement shall be governed exclusively by the laws of the State of Utah, USA, without regard to any conflicts of law provisions thereof, as a contract entered into and performed entirely within the State of Utah. The parties hereby expressly disclaim the application of the United Nations Convention on the International Sale of Goods. Any disputes between the parties relating to the subject of this agreement shall be submitted exclusively to the jurisdiction of the state or federal courts located in the State of Utah, Counties of Utah or Salt Lake, and the parties expressly consent to personal jurisdiction and venue therein and waive any objection based on forum non conveniens or otherwise. Should there be a breach of this provision, the non-breaching party shall be entitled to an award of attorney fees.

48. Arbitration

Notwithstanding the foregoing, in lieu of litigation, arbitration may be used as a means of resolving disputes. Arbitration would be through a neutral third-party arbitrator to be approved by both Client and Bend Web Design. If any court sitting outside the United States determines that the litigation forum or arbitration provisions of this agreement are invalid, then and only then, the parties agree to settle any dispute through binding arbitration by three arbitrators, in the English language, under the commercial arbitration rules of the International Chamber of Commerce, with the location of the arbitration to be in a neutral jurisdiction (not the country of residence of the Client or of Bend Web Design) as selected by Bend Web Design.

49. Governance

Bend Web Design may investigate any reported violations of this agreement, its policies or any other complaints and take any action it deems appropriate to protect its systems, facilities, Clients, and/or third parties.

50. Electronic Signatures

Selecting and submitting “accept” on the electronic copy of the TOS, submitting content through the online web center, making payment, or submitting information or documents to Bend Web Design so that Bend Web Design may perform services for the Client, the same shall constitute an electronic signature as defined by Utah’s Uniform Electronic Transactions Act, Utah Code Ann. 46-4-101 et seq.

51. Affiliated Companies, Name Change, Assignment of Servicing

Bend Web Design reserves the right to subcontract services or assign the ongoing servicing and/or hosting of your account or this entire Agreement to another party at its sole discretion. This agreement shall not be affected by any change in the name of Heritage Web Design, LLC, it’s DBAs or any other affiliated companies, or any condition, merger or acquisition of Heritage Web Design, LLC and shall be automatically assigned to any successor entity of Heritage Web Design, LLC and shall continue in effect thereafter in accordance with its terms.

52. Survival

The following provisions shall survive termination of this Agreement with no effective termination date: Sections 1, 7-9, 34-52.

53. General Information

This Agreement constitutes the entire understanding and contract between the parties and supersedes any and all prior oral or written agreements (including, but not limited to, any prior versions of the TOS). Any modifications to this agreement must be in writing and signed by an authorized officer of Bend Web Design. All representations not in writing are null and void. Written agreements may include, but are not limited to, emails and electronic acceptance of this Terms of Service.

Client agrees that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of Bend Web Design’s services or the Terms of Service must be filed within one (1) year after such claim or cause of action arose or be forever barred. The section titles in the TOS are for convenience only and have no legal or contractual effect.